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10 Characteristics of Top Performing HR Service Organizations

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HR shared services has emerged from the back office to play a significant role in supporting CEOs’ strategic initiatives. In its new role, HR shared services is no longer just about effective recruiting and career management, but about developing and supporting the organization, ensuring it’s productive, and providing the framework and tools to create improved value-add for the business.

So, what drives success and performance, and what sets the top 20% apart?

The answers can be found in ScottMadden and SSON’s latest HR shared services benchmarking analysis report entitled “10 Characteristics of Top Performing HR Service Organizations.” Access benchmark analysis and tips from ScottMadden’s leading HR experts, as well as case studies from Turner, The World Bank, and HCA Healthcare.

If you would like to discuss the report in greater detail or learn about ScottMadden’s proven for advancing HR capabilities, please contact us.

Contributing Authors

Scott Manning Partner and Corporate & Shared Services Practice Leader

Courtney Jackson Partner

Karen Hilton Partner

May we suggest:

Advantages of Cognitive Recruiting

Are you ready to transform your talent acquisition practices? This white paper introduces the concept of cognitive recruiting and explores the benefits and considerations of implementing these capabilities.

VCU Health System Transforms Services and Support with HR Solution Center that Combines Process Knowledge and Technology

Healthcare organizations are faced with numerous HR-related challenges and ScottMadden is here to help. This case study explores how VCU Health System achieved improved results with a new HR Solution Center.

A Key to Success for HR: Optimizing Field HR

Field HR often represents a big opportunity for reducing or shifting administrative work. Recognizing and acting on this opportunity is key for operating a successful HR organization. This report reviews how to effectively optimize field HR.

HR Shared Services Benchmarking Study Highlights

This study identifies gaps in HR SS benchmarking data specific to service center and center of expertise (CoE) staffing and performance metrics, targeting HRSS organizations with a service center and CoEs.

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10 Characteristics of Top Performing HR Service Organizations

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