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What’s Next for HR Shared Services?


For more than 10 years, ScottMadden and APQC have gathered benchmarks and trends specific to HR Shared Services through a custom benchmarking study focused exclusively on the shared services delivery model.

Courtney Jackson and Karen Hilton, partners in ScottMadden’s Corporate & Shared Services practice, share the latest trends in HR Shared Services and key levers that organizations are leaning into as they fine-tune the model for optimal results. Access the webinar recording here.


Question and Answers with ScottMadden Experts

The attached PDF is a slide deck of key trends and performance drivers. The study covers four areas: delivery model and operations, staffing, performance, and SSO management infrastructure and technology. The top macro HR trends that are covered in these slides are: Remote Work Model, Transformation of Human Resources, Automation and Analytics, Employee Experience, DEI Receives Major Focus, Employee Well-Being and Mental Health, Organizational Design and Change Management, and Online Training and Upscaling.


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