ScottMadden has helped several universities and organizations with their shared services implementations. Contact us to learn how we can help support your business transformation projects.
Developed an innovative shared services delivery model, featuring easily accessible “storefronts” in on-campus locations for faculty, staff, and students to receive personalized service
Consolidated administrative support activities into a single service center to increase process efficiency and free up on-campus real estate for teaching and research needs
Improved overall customer satisfaction with revamped administrative service delivery
A large Canadian research university with more than 20,000 students was experiencing low levels of satisfaction across its portfolio of administrative services. At the same time, overall university administrative support costs continued to grow. The university’s leadership desired to transform its administrative functions to provide best-in-class service aligned with the university’s teaching, research, and community service mission, vision, and goals. With the help of ScottMadden, the university designed and implemented an innovative, horizontally and vertically integrated shared services model across human resources, finance, and research.
With the changing environment in higher education and healthcare, this top-20 private research university was facing a situation common to many higher education institutions—ensuring operations are optimized…
This case study explores how ScottMadden assisted a public research university in transforming their shared services to manage their administrative costs and improve their customer service levels.
ScottMadden partnered with a Fortune 100 pharmaceutical company to determine how well its procure-to-pay (P2P) practices compared with those of leading organizations. ScottMadden then developed recommendations designed…