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Pharmaceutical Rx – Streamline Procure-to-Pay

At a Glance

P2P Excellence Methodology

The ScottMadden team followed their “P2P Excellence” methodology by:

  • Identifying leading practice benchmarks to compare against client performance
  • Analyzing client performance in four categories
  • Identifying recommendations for improvement
  • Creating policies to implement recommendations

Successful Buy-In

ScottMadden’s effective organizational change management and project management practices ensured successful buy-in

Immediate Effects

The organization has begun to work more collaboratively and has demonstrated improvements in key P2P metrics


A Fortune 100 pharmaceutical company sought outside perspective to perform an assessment of its internal procure-to-pay (P2P) operations. Management wanted to identify initiatives that would improve the efficiency and effectiveness of this process. ScottMadden was retained by the client to determine how well its P2P practices compared with those of leading organizations and to develop recommendations designed to improve the process.


  • Assembled proprietary and externally available benchmarks and leading practices for purchasing and accounts payable and compared these to the internal practices of the client using our “P2P Excellence” methodology 
  • Conducted site visits to shadow and interview key accounts payable and purchasing personnel and collected performance data and practice information related to the client’s current P2P process
  • Analyzed client performance against leading practices in four categories:
    • People and organization
    • Policy and process
    • Tools and technology
    • Data and knowledge
  • Compared client performance to benchmarks in order to locate client on ScottMadden’s P2P maturity model
  • Identified a range of recommendations designed to move the client to the next stage of P2P maturity
  • Assisted client in preparing written policies to ensure successful implementation of recommendations


  • Provided effective organizational change management and project management practices to ensure successful buy-in
  • Helped establish a more collaborative organization with demonstrated improvements in key P2P metrics

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