Take your Shared Services Organization (SSO) to the next level with ScottMadden’s SSO Accelerator, a unique set of tools and guidance. SSO Accelerator is a program developed by ScottMadden to evaluate existing SSOs or those that are planning to launch shared services delivery models. We can compare those companies to leading practices and help them get from good to great.
Watch this short video highlighting our SSO Accelerator.
We don’t solve problems with canned methodologies. We help you solve the right problem in the right way. Our experience ensures that the solution works for you.
The implementation of a new shared services delivery model is challenging, but if well planned and executed, produces value for the organization. This report highlights the five…
While it might appear difficult to be more business oriented, globally integrated, and service savvy while reducing operating costs, many organizations have found it can be done.…
It’s time your business started focusing on, well, its business! Find out how tiered services are driving operational excellence in HR in this new report.
If you have decided to move to a shared services delivery model, you should consider a phased approach based on the complexity of your services and employee…
What are the five keys to designing the future finance model? Dive into this report to see how centers of expertise, automation, skillset changes, global models, and…
This report shares the blueprint for improving service delivery using workload analysis.
Understand what Robotics Process Automation is, how it differs from Artificial Intelligence, and where it can make a difference in the workplace.
Shared services is a proven method for delivering support services. Before you make the transition to a shared services model, you’ll have to make the case to…
This case study explores how ScottMadden assisted a public research university in transforming their shared services to manage their administrative costs and improve their customer service levels.
ScottMadden was engaged to evaluate and implement shared services for a top multinational defense, security, and aerospace company. This case study reviews a finance shared services implementation…
Has your shared services organization continued to advance in terms of customer service and services offered? If not, it may be time to consider an upgrade. This…
Healthcare organizations are faced with numerous HR-related challenges and ScottMadden is here to help. This case study explores how VCU Health System achieved improved results with a…
This article, the first in a series of three, shares the typical global business services (GBS) operating structures and the common implementation pitfalls.
This article discusses strategies for expanding services and value, common challenges that shared services leaders encounter, and steps to successfully execute value expansion within your shared services…
This article, the third in a series of three, will explore how intelligent automation technologies will shape global business services (GBS) and what GBS executives should be…
This article, the second in a series of three, explores the inevitable rise of intelligent automation and its impact on service delivery.
This article series provides an in-depth analysis of the latest Finance Shared Services Benchmarking Study and shares key highlights related to the delivery model, scope of services, staffing,…
ScottMadden partnered with a multifunction shared service organization (SSO) in the entertainment industry to assess its security practices. This case study reviews managing information security risks in…
This series article highlights key takeaways from the latest Finance Shared Services Benchmarking Study, including the attributes of top-performing SSCs and historical trends over the last four…
Drawing from the results of the survey, this article highlights the study’s key findings regarding governance, structure, and scope for finance Shared Services Centers (SSCs), including, how…
This series article summarizes the practices of top performers and trends regarding technology and analytics
This series article shares key trends and findings related to shared service center (SSC) locational strategy, including growth trends, regional SSC coverage, and key criteria that organizations should consider…
If you are about to lead your company into the world of shared services, or if you have already embarked on that journey, you’ve probably already discovered…
This case study reviews how ScottMadden helped a large Canadian research university design and implement an innovative, horizontally and vertically integrated shared services model across human resources,…
ScottMadden was engaged by the international accounting and finance functions of a Fortune 20 telecommunications company to evaluate and design a global business services model. This case…
The next wave of financial shared services emerges on the horizon. This report dives into financial planning and analysis service support.
ScottMadden worked with a global defense company to implement an HR service center (HRSC) for all nine business units.
Robotic Process Automation is being used by many organizations as an innovative way to improve business performance and gain process efficiency. View this article to explore how…
ScottMadden can help you understand and resolve your shared services security issues by improving how you manage and govern cybersecurity. This video highlights the key strategies to…
Outsourcing select processes in HR has continues to be a tool by many shared services organizations. The HR outsourcing market has maintained an upward growth trajectory, allowing…
In this white paper, we explore how to design a digital strategy to achieve a sustainable operating model for robotic process automation (RPA) and other process automation…
In this article, you will gain insights on trends and lessons learned from more than 20 years of ScottMadden conducting voice of the customer surveys for our…
Aligning Business Drivers Between Finance and Procurement Making an End-to-End Procure-to-Pay a Reality
Relationship between Centers of Expertise and the HR Service Center The Relationship between CoEs and the HRSC
This case study reviews how ScottMadden developed an end-to-end procure-to-pay model that could accommodate the expected growth of an organization.
This article is the first in a three-part series focused on data protection for shared services.
This is the second article of a three-part series on data protection for shared services.
This is the third article of a three-part series on data protection for shared services.
This e-book explores how to take the P2P process, one of the end-to-end solutions often implemented first, to the next level.
This report shares the top findings from the 2017 Shared Services for Finance & Accounting event.
ScottMadden’s Work Activity Assessment is a multifunctional, multilingual, web-based approach that can provide insight for any organizational or process changes.
SSOs have shown resilience in their ability to adapt quickly and find creative ways to serve their business during the COVID-19 crisis.
Wherever you are in the transformation journey, ScottMadden has the right solutions to help your SSO succeed in the long term.
As companies review their business planning to align with pandemic response, they should do so while integrating potential for Brazil’s future growth. Companies can both manage risk…
The shared services delivery model is a common platform for expansion, which is a current trend but is also extremely beneficial given the quickly changing demands of…
Courtney Jackson and Betsy Curry share insights, tips, and recommendations on how to lean into the shared services journey.
This study is focused on the shared services delivery model and covers topics including delivery model, staffing and performance, technology, and scope of services.
In this deep-dive Q&A, experts Brad DeMent and Trey Robinson share insights, tips, and recommendations on how to lean into the finance delivery model during COVID-19 and…
This white paper highlights some recent actions by electric utilities to support electric vehicle workplace charging.
Shared Services Organizations (SSOs) are adopting automation technologies as a part of their business strategy to improve efficiency, reduce operating costs, drive data-informed decisions, reduce risks, and…
Beginning in the mid- to late-2000s, many procurement organizations evolved from a largely decentralized model to one that is more centralized and focused on strategic procurement activities.…
End-to-end processes like procure-to-pay (P2P) transcend business silos and functional boundaries. To coordinate the work of separate functions across the entire value chain, leading organizations centralize governance…
Procure-to-pay (P2P) is a value chain with many moving parts that span procurement as well as finance—which means that there are plenty of challenges that can occur…
Designing and implementing a new service delivery model for procurement is no small feat. This form of procurement transformation requires sophisticated project management, substantive changes to policies…
“Automation” has been defined as a myriad of things. RPA, virtual agents, artificial intelligence (AI), machine learning (ML), and process automation are now embedded into organizations. These…
A Shared Services Organization (SSO) offers greater adaptability, scalability, and more efficient delivery of services. In implementing an SSO, leaders often have one of two pre-determined approaches…
For more than 10 years, ScottMadden and APQC have gathered benchmarks and trends specific to HR Shared Services through a custom benchmarking study focused exclusively on the…
