ScottMadden has joined forces with American Productivity & Quality Center (APQC), a benchmarking and best practices research organization, to conduct the fifth cycle of the Finance Shared Services Benchmarking Study. This study covers both trends and benchmarks, and is focused on the shared services delivery model. Topics covered include the delivery model, staffing and performance, technology, and scope of services. Download the highlights here.
We don’t solve problems with canned methodologies. We help you solve the right problem in the right way. Our experience ensures that the solution works for you.
SSOs have shown resilience in their ability to adapt quickly and find creative ways to serve their business during the COVID-19 crisis.
Wherever you are in the transformation journey, ScottMadden has the right solutions to help your SSO succeed in the long term.
In this deep-dive Q&A, experts Brad DeMent and Trey Robinson share insights, tips, and recommendations on how to lean into the finance delivery model during COVID-19 and…
As companies review their business planning to align with pandemic response, they should do so while integrating potential for Brazil’s future growth. Companies can both manage risk…
This article series provides an in-depth analysis of the latest Finance Shared Services Benchmarking Study and shares key highlights related to the delivery model, scope of services, staffing,…
It’s time your business started focusing on, well, its business! Find out how tiered services are driving operational excellence in HR in this new report.
This e-book explores how to take the P2P process, one of the end-to-end solutions often implemented first, to the next level.
This series article highlights key takeaways from the latest Finance Shared Services Benchmarking Study, including the attributes of top-performing SSCs and historical trends over the last four…
Drawing from the results of the survey, this article highlights the study’s key findings regarding governance, structure, and scope for finance Shared Services Centers (SSCs), including, how…
This series article summarizes the practices of top performers and trends regarding technology and analytics
This series article shares key trends and findings related to shared service center (SSC) locational strategy, including growth trends, regional SSC coverage, and key criteria that organizations should consider…
This article highlights how an effective recovery approach to COVID-19 will take a long-term view and addresses the following areas essential to ESG strategy.
The shared services delivery model is a common platform for expansion, which is a current trend but is also extremely beneficial given the quickly changing demands of…
People analytics is the practice of turning disparate employee data into insights that drive business decisions. Discover the three basic principles needed to ethically deliver people analytics…
Understanding the impact of COVID-19 on the employee life cycle allows leaders to ensure their employees are receiving the best experience possible.
The focus of HR must change in this information age. This new article uncovers the "how" and "why."
From firefighter to leader! Dive into this new white paper to discover how to implement a new and more effective HR service model.
ScottMadden's HR Competency Builder is a tool that organizations can use to assess their skillsets within their HR organization, particularly before or during a transformation. Watch this…
Whether your HR service delivery requires slight improvements or some serious repair, ScottMadden can help. This white paper discusses the top five ways to repair, renovate, or…
The workforce shortage is changing the way healthcare organizations attract, engage, and retain talent. ScottMadden has found that the most successful organizations are tackling the challenge by…
Are you ready to transform your talent acquisition practices? This white paper introduces the concept of cognitive recruiting and explores the benefits and considerations of implementing these…
Healthcare organizations are faced with numerous HR-related challenges and ScottMadden is here to help. This case study explores how VCU Health System achieved improved results with a…
This article, the first in our Employee Engagement series, focuses on peer-to-peer recognition programs and the value of intrinsic motivation across your organization.
In this first article of a three-part series, ScottMadden will discuss workforce planning and how HR organizations can address many of their talent struggles.
ScottMadden recently conducted a webinar focused on people analytics and human capital management. This webinar recording provides an in-depth view into the fundamentals of setting up a…
ScottMadden worked with a global defense company to implement an HR service center (HRSC) for all nine business units.
Relationship between Centers of Expertise and the HR Service Center The Relationship between CoEs and the HRSC
ScottMadden’s Work Activity Assessment is a multifunctional, multilingual, web-based approach that can provide insight for any organizational or process changes.
This case study explores how ScottMadden assisted a public research university in transforming their shared services to manage their administrative costs and improve their customer service levels.
A large state university sought to improve institutional effectiveness and strengthen its culture of service by ensuring that academic support activities and business practices were efficient, responsive, and…
In this article, part two of the “Talent Struggles” three-part series, ScottMadden will explain the importance of attracting the right talent and related best practices.
In the final article of the “Talent Struggles” three-part series, ScottMadden will discuss generational differences and ways to manage these gaps with effective succession planning and proper…
In the second article of our Employee Engagement series, we discuss how opening senior leaders’ doors to all levels of employees pays dividends when it comes to…
In the third installment of the Employee Engagement series, we discuss the importance of training your managers beyond the “basic” principles of management and dive more deeply…
This eight-part series focuses on improving productivity. These articles review the eight ways you can increase employee engagement in your organization.
In the fourth installment of the Employee Engagement Series, we explore how networking, both internally and externally, can improve engagement in current roles and shape future career…
In the fifth installment of the Employee Engagement Series, we tap into how strong relationships with an employee’s direct manager can increase engagement.
In the sixth installment of the Employee Engagement series, we explore how conducting skills audits and properly managing a department/business unit’s skills inventory helps best utilize each…
In the seventh installment of the Employee Engagement series, we discuss how employee engagement can be improved with cross-training programs that expose employees to a variety of…
This presentation, shared at the EEI Strategic Issues Roundtable event, dives into the why, who, what, where, and how's for strategic workforce planning.
ScottMadden helped the nation’s largest for-profit hospital system with challenges they were facing with their newly implemented recruiting administration function. With nearly 40,000 new hires annually across the…
This case study reviews how ScottMadden assessed and made recommendations to improve the talent retention and recruitment of a client's Instrumentation and Controls professionals.
People analytics has been a popular topic within human resources over the last several years and for good reason. With many organizations still in the early stages…
Organizations are looking for ways to thrive in an ever-shifting landscape to transform their enterprises using agile principles. This article outlines what an agile organization looks like.
Courtney Jackson and Betsy Curry share insights, tips, and recommendations on how to lean into the shared services journey.
What are the five keys to designing the future finance model? Dive into this report to see how centers of expertise, automation, skillset changes, global models, and…
The implementation of a new shared services delivery model is challenging, but if well planned and executed, produces value for the organization. This report highlights the five…
While it might appear difficult to be more business oriented, globally integrated, and service savvy while reducing operating costs, many organizations have found it can be done.…
Has your shared services organization continued to advance in terms of customer service and services offered? If not, it may be time to consider an upgrade. This…
Robotic Process Automation is being used by many organizations as an innovative way to improve business performance and gain process efficiency. View this article to explore how…
If you have decided to move to a shared services delivery model, you should consider a phased approach based on the complexity of your services and employee…
ScottMadden can help you understand and resolve your shared services security issues by improving how you manage and govern cybersecurity. This video highlights the key strategies to…
If you are about to lead your company into the world of shared services, or if you have already embarked on that journey, you’ve probably already discovered…
Shared services is a proven method for delivering support services. Before you make the transition to a shared services model, you’ll have to make the case to…
Outsourcing select processes in HR has continues to be a tool by many shared services organizations. The HR outsourcing market has maintained an upward growth trajectory, allowing…
In this white paper, we explore how to design a digital strategy to achieve a sustainable operating model for robotic process automation (RPA) and other process automation…
This article, the first in a series of three, shares the typical global business services (GBS) operating structures and the common implementation pitfalls.
This article discusses strategies for expanding services and value, common challenges that shared services leaders encounter, and steps to successfully execute value expansion within your shared services…
The next wave of financial shared services emerges on the horizon. This report dives into financial planning and analysis service support.
Understand what Robotics Process Automation is, how it differs from Artificial Intelligence, and where it can make a difference in the workplace.
In this article, you will gain insights on trends and lessons learned from more than 20 years of ScottMadden conducting voice of the customer surveys for our…
Aligning Business Drivers Between Finance and Procurement Making an End-to-End Procure-to-Pay a Reality
This report shares the blueprint for improving service delivery using workload analysis.
This case study reviews how ScottMadden helped a large Canadian research university design and implement an innovative, horizontally and vertically integrated shared services model across human resources,…
This case study reviews how ScottMadden developed an end-to-end procure-to-pay model that could accommodate the expected growth of an organization.
This article is the first in a three-part series focused on data protection for shared services.
This is the second article of a three-part series on data protection for shared services.
This is the third article of a three-part series on data protection for shared services.
This article, the third in a series of three, will explore how intelligent automation technologies will shape global business services (GBS) and what GBS executives should be…
This article, the second in a series of three, explores the inevitable rise of intelligent automation and its impact on service delivery.
This report shares the top findings from the 2017 Shared Services for Finance & Accounting event.
ScottMadden partnered with a multifunction shared service organization (SSO) in the entertainment industry to assess its security practices. This case study reviews managing information security risks in…
ScottMadden was engaged to evaluate and implement shared services for a top multinational defense, security, and aerospace company. This case study reviews a finance shared services implementation…
SSO Accelerator is a program developed by ScottMadden to evaluate existing SSOs or those that are planning to launch shared services delivery models. Access this video and…
VAs can deliver scale and flexibility to allow companies better interaction with their customers and ensure more accurate information flow. Learn key elements and practical use cases…
What is driving the evolution of the finance skillset? Access this new white paper to explore this question and learn four key skills that are crucial for…
In this white paper, we analyze the primary models of governance used to oversee RPA programs, explore how a center of expertise can support an RPA program,…
ScottMadden has developed a path to Robotic Process Automation success, allowing you to develop a customized strategy that will ensure a successful implementation for your organization. Dive…
ScottMadden was engaged by the international accounting and finance functions of a Fortune 20 telecommunications company to evaluate and design a global business services model. This case…
The Energy Industry Update (EIU) is a compendium of breaking news, emerging issues, and recent developments in the energy industry.
Having a tested HR operating model has proven to be critical to navigating emergencies. Regardless of your level of preparedness for the pandemic, it is important to…
Beginning in the mid- to late-2000s, many procurement organizations evolved from a largely decentralized model to one that is more centralized and focused on strategic procurement activities.…
End-to-end processes like procure-to-pay (P2P) transcend business silos and functional boundaries. To coordinate the work of separate functions across the entire value chain, leading organizations centralize governance…
Procure-to-pay (P2P) is a value chain with many moving parts that span procurement as well as finance—which means that there are plenty of challenges that can occur…
Designing and implementing a new service delivery model for procurement is no small feat. This form of procurement transformation requires sophisticated project management, substantive changes to policies…
A Shared Services Organization (SSO) offers greater adaptability, scalability, and more efficient delivery of services. In implementing an SSO, leaders often have one of two pre-determined approaches…
This white paper highlights some recent actions by electric utilities to support electric vehicle workplace charging.
ScottMadden has worked with many of our utility clients to solve these challenges with gap-based business planning. We have seen organizations use this approach to translate strategy…
“Automation” has been defined as a myriad of things. RPA, virtual agents, artificial intelligence (AI), machine learning (ML), and process automation are now embedded into organizations. These…
For more than 10 years, ScottMadden and APQC have gathered benchmarks and trends specific to HR Shared Services through a custom benchmarking study focused exclusively on the…
Shared Services Organizations (SSOs) are adopting automation technologies as a part of their business strategy to improve efficiency, reduce operating costs, drive data-informed decisions, reduce risks, and…
How to Prepare an Acquisition for Scale and Boost Value in the Private Equity Industry Introduction As a private equity firm, you need to find value…
