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International Accounting Global Business Services Evaluation and Design

At a Glance

Work-Activity Analysis

Performed a work-activity analysis and designed and deployed an online workload survey to calculate the costs and work effort across all activities and functions

Conceptual Design

Facilitated a conceptual design that produced a standard model across the globe, consisting of:

  • One transactional global center
  • Three regional accounting specialist centers
  • In-country support to satisfy compliance and legal requirements

Workload Savings

A 25% workload savings was identified through consolidation efforts in Lake Mary, Florida, Bogota, Reading U.K., and Hong Kong 

Challenge

ScottMadden was engaged by a large wireless provider, who has operations in North America, EMEA, APAC, and LATAM, to redesign its financial global service delivery model and align it with domestic shared services operations.

Process

  • Interviewed more than 50 stakeholders from all regions to establish a baseline measure of existing operations. A workload survey was simultaneously deployed to better understand work-activity volumes and locations across the globe
  • Surveyed customers to determine their levels of satisfaction with current services and gather suggestions for improvement 
  • Performed a work-activity analysis and designed and deployed an online workload survey to calculate the costs and work effort across all activities and functions
  • Facilitated a conceptual design that identified services to be run from one location from the globe, from three regions, and from individual countries. The design team consisted of representatives from 18 countries
  • Prepared a business case as well as an implementation plan that synchronized with the U.S. consolidation

Result

  • The design study suggested a standard model across the globe consisting of a transactional global center, three regional accounting specialist centers, and in-country support to satisfy compliance and legal requirements
  • The implementation plan was coordinated with the U.S. consolidation strategy to allow the international implementation to begin without waiting for the completion of the U.S. implementation
  • A 25% workload savings was identified through consolidation efforts in Lake Mary, Florida, Bogota, Reading U.K., and Hong Kong 
  • Satisfaction results were used as a foundation to create the change management strategy and implementation

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