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Global Business Services Hub Development

At A Glance

35 Countries Evaluated

Evaluated 35 countries based upon economic drivers such as cost, labor supply, infrastructure, logistics, political stability, economic stability, and chance of natural disaster

25% Expense Reduction

Created new staffing model with 25% reduction in expenses and a three-year payback period

$100,000 in Grants

Assisted the client in registering for economic grants and received $100,000 to support new technology and training


ScottMadden was engaged by a global printing company to develop a design and business case, recommend a location, and secure economic benefits for its LATAM global business service hub.


  • Conducted a design and business case for the client’s global hub which calculated the new staffing model and associated ROI for several options, depending upon locations
  • Recommended an implementation approach and phasing strategy that accounted for service volumes, country implications, and the long-term IT road map
  • Conducted a detailed location study that evaluated 35 countries based upon stakeholder input and socio-economic drivers. These included cost, labor supply, infrastructure, logistics, political stability, economic stability, and chance of natural disaster
  • Registered and received economic grants


  • The proposed model established local call-handling procedures similar to those used in Eastern Europe while centralizing accounting, accounts payable, accounts receivable, and purchasing services in Santiago, Chile
  • The business case suggested a 25% reduction in financial expenses and a three-year payback
  • Economic grant applications resulted in securing more than $100,000 in economic grants to support new technology and training. This was accomplished despite Chile shifting much of the economic incentive to Valparaiso which was damaged by the 2010 earthquake

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