Global Business Services Hub Development
ScottMadden has worked with a number of organizations to develop global business services. Contact us to learn how we can help support your service and delivery projects.
At A Glance
35 Countries Evaluated
Evaluated 35 countries based upon economic drivers such as cost, labor supply, infrastructure, logistics, political stability, economic stability, and chance of natural disaster
25% Expense Reduction
Created new staffing model with 25% reduction in expenses and a three-year payback period
$100,000 in Grants
Assisted the client in registering for economic grants and received $100,000 to support new technology and training
Challenge
ScottMadden was engaged by a global printing company to develop a design and business case, recommend a location, and secure economic benefits for its LATAM global business service hub.
Process
- Conducted a design and business case for the client’s global hub which calculated the new staffing model and associated ROI for several options, depending upon locations
- Recommended an implementation approach and phasing strategy that accounted for service volumes, country implications, and the long-term IT road map
- Conducted a detailed location study that evaluated 35 countries based upon stakeholder input and socio-economic drivers. These included cost, labor supply, infrastructure, logistics, political stability, economic stability, and chance of natural disaster
- Registered and received economic grants
Result
- The proposed model established local call-handling procedures similar to those used in Eastern Europe while centralizing accounting, accounts payable, accounts receivable, and purchasing services in Santiago, Chile
- The business case suggested a 25% reduction in financial expenses and a three-year payback
- Economic grant applications resulted in securing more than $100,000 in economic grants to support new technology and training. This was accomplished despite Chile shifting much of the economic incentive to Valparaiso which was damaged by the 2010 earthquake
Related Insights
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Case Study
ScottMadden was engaged by the international accounting and finance functions of a Fortune 20 telecommunications company to evaluate and design a global business services model. This case…
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We don’t solve problems with canned methodologies. We help you solve the right problem in the right way. Our experience ensures that the solution works for you.