The following article series (see below) provides an in-depth analysis of financial shared service centers (SSCs) and focuses on key study highlights related to the delivery model, scope of services, staffing, performance, and technologies leveraged.
FINANCE SHARED SERVICES WEBINAR SERIES | ARTICLE 1
This article highlights key takeaways from the latest Finance Shared Services Benchmarking Study, including the attributes of top-performing SSCs and historical trends over the last four years of the study.
FINANCE SHARED SERVICES WEBINAR SERIES | ARTICLE 2
This article provides a snapshot of how shared service centers are currently structured and governed, the key financial processes that are increasingly moving into the scope of SSCs, and how advances in automation are driving substantive improvements in customer care within SSCs.
FINANCE SHARED SERVICES WEBINAR SERIES | ARTICLE 3
This article highlights how top performers consistently do more with less: they perform with fewer staff, pay less to operate their SSCs, and are more productive than the comparison group for high-value financial processes like planning, budgeting, and forecasting.
FINANCE SHARED SERVICES WEBINAR SERIES | ARTICLE 4
This article summarizes the practices of top performers regarding technology and analytics, as well as common challenges and misconceptions that hamper greater data and analytics work for SSCs.
FINANCE SHARED SERVICES WEBINAR SERIES | ARTICLE 5
This article shares key trends and findings related to SSC locational strategy, including growth trends, regional SSC coverage, and key criteria that organizations should consider as they prepare to establish new SSCs.