Finance Shared Services Uncovered: Trends in Delivery Models, Scope of Services, Staffing, Performance and Technologies

In January of 2019, ScottMadden’s Brad DeMent and Trey Robinson, delivered a webinar to discuss the results of the latest Finance Shared Services Benchmarking Study.

The following article series (see below) provides an in-depth analysis of financial shared service centers (SSCs) and focuses on key study highlights related to the delivery model, scope of services, staffing, performance, and technologies leveraged.

FINANCE SHARED SERVICES WEBINAR SERIES | ARTICLE 1

Financial Shared Services: Leaders Do A Lot Of Things Right

This article highlights key takeaways from the latest Finance Shared Services Benchmarking Study, including the attributes of top-performing SSCs and historical trends over the last four years of the study.

FINANCE SHARED SERVICES WEBINAR SERIES | ARTICLE 2

Financial Shared Services: Governance, Structure, and Scope

This article provides a snapshot of how shared service centers are currently structured and governed, the key financial processes that are increasingly moving into the scope of SSCs, and how advances in automation are driving substantive improvements in customer care within SSCs.

FINANCE SHARED SERVICES WEBINAR SERIES | ARTICLE 3

Financial Shared Services: Comparing Staffing and Cost Metrics

This article highlights how top performers consistently do more with less: they perform with fewer staff, pay less to operate their SSCs, and are more productive than the comparison group for high-value financial processes like planning, budgeting, and forecasting.

FINANCE SHARED SERVICES WEBINAR SERIES | ARTICLE 4

Financial Shared Services: Leaders Are Leveraging Technology and Analytics

This article summarizes the practices of top performers regarding technology and analytics, as well as common challenges and misconceptions that hamper greater data and analytics work for SSCs.

FINANCE SHARED SERVICES WEBINAR SERIES | ARTICLE 5

Global Trends in Financial Shared Service Center Locations

This article shares key trends and findings related to SSC locational strategy, including growth trends, regional SSC coverage, and key criteria that organizations should consider as they prepare to establish new SSCs. The article suggests a very different trending toward higher cost regions vs. lower cost, possibly due to the formation of automation COEs that are replacing low cost human labor.

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