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Improving Recruitment and Retention of Critical Plant Resources

At a Glance

Current State Assessment

Conducted a detailed assessment of current I&C roles and talent management processes 

Streamlined Organizational Structure

Developed streamlined organizational structure with clearly defined roles

Talent Improvements

Presented recommendations around:

  • Workforce planning
  • Talent acquisition
  • Employee development
  • Workforce management


One of the country’s largest investor-owned utilities was having trouble hiring and retaining Instrumentation and Controls (I&C) talent. There was a high level of variation in titles, job requirements, education requirements, and job descriptions across the utility’s plants. Furthermore, the organizational structure provided limited opportunity for career progression for team members. ScottMadden was retained to evaluate the client’s approach to attract, develop, and retain I&C staff and identify both short- and long-term improvements for the I&C organization.


  • Provided a detailed assessment of current I&C roles and talent management processes
  • Conducted interviews with team members to understand roles, responsibilities, and areas of opportunity
  • Assessed performance and staffing metrics against leading practices benchmarks
  • Identified potential improvement opportunities
  • Facilitated client workshops to validate and prioritize improvement opportunities


  • Developed streamlined, standardized organizational structure with clearly defined roles
  • Presented recommendations around workforce planning, talent acquisition, employee development, and workforce management
  • Created career paths to provide a clearer path for career progression

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