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Episode 5 – AI in Utilities: Moving from…
PodcastUtilities can unlock real value from AI by focusing on practical use cases, business ownership, and scalable execution. Learn how in Episode 5 of the ScottMadden Energy…
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The Energy Industry Update: Takin’ Care of Business…
Energy Industry UpdateRecord load growth is driving unprecedented investment in generation and grid infrastructure, while utilities work to balance affordability, reliability, and resilience amid constrained supply chains, skilled labor…
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AI-Enabled Shared Services: New Service Offerings and Emerging…
ArticleBy harnessing AI’s analytical and generative power, shared services are redefining their value proposition from process execution to enterprise enablement.
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Using Virtual Agents to Streamline Supply Chain and…
ArticleVAs can deliver scale and flexibility to allow companies better interaction with their customers and ensure more accurate information flow. Learn key elements and practical use cases…
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VCU Health System Transforms HR Services and Support
Case StudyHealthcare organizations are faced with numerous HR-related challenges and ScottMadden is here to help. This case study explores how VCU Health System achieved improved results with a…
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Transmission Investment: Revisiting the Federal Energy Regulatory Commission’s…
White PaperThis white paper, prepared on behalf of the EEI, reviews the “Two-step” Discounted Cash Flow model to set allowed Returns on Equity for electric transmission investments, as…
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Unlocking the Value of Voice of the Customer…
White PaperIn this article, you will gain insights on trends and lessons learned from more than 20 years of ScottMadden conducting voice of the customer surveys for our…
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Transmission Development – Key Issues to Watch
ReportScottMadden’s Cristin Lyons joined SNL in 2013 to provide an interactive webinar focused on transmission development.
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Transforming Services in Higher Education
Case StudyThis case study explores how ScottMadden assisted a public research university in transforming their shared services to manage their administrative costs and improve their customer service levels.
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The Shared Services Journey: Automation
Pillar“Automation” has been defined as a myriad of things. RPA, virtual agents, artificial intelligence (AI), machine learning (ML), and process automation are now embedded into organizations. These…
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Three Key Considerations for HCM Technology Implementation
ArticleAs leaders in Human Capital Management (HCM), we help clients with every part of the HCM technology journey. We partner with organizations who are exploring the implementation…
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The Security Operating Model: A Strategic Approach For…
PillarThe security operating model operationalizes your security strategy—translating broad visions of enterprise security into a set of practical and realistic plans and actions. Security leaders can provide…
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