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HR and Payroll Shared Services Build and Launch

At A Glance

Reduced Costs

Reduced personnel costs and improved customer satisfaction

Streamlined Processes

Streamlined HR processes, roles, and responsibilities

Ensured Program Success

Ensured program success by directing all change management, communications, and training efforts


ScottMadden conducted the build and launch of HR and payroll shared services for four diverse divisions of a large entertainment and broadcasting company. The company employed a wide range of employees, including a large number of talent or celebrities. HR managed all contracts and interfaced with legal to execute or update new agreements. 


  • Developed a new shared services delivery model for HR and built detailed work scope for each of the model’s organizations
  • Created, tested, and implemented a governance model for the HR and payroll shared services organization, which included participants from finance, IT, and legal
  • Documented and redesigned processes to fit the new model
  • Built requirements for and designed a supporting technology suite and selected support technologies
  • Installed, configured, and tested technology software, including case management, knowledgebase, and document 
    management systems
  • Designed the organization, selected staff, and managed staff transitions
  • Created a change management plan and deployed initiatives for customers across the four businesses as well as internal HR and payroll staff
  • Developed and delivered training for all functions in HR and payroll
  • Conducted business simulation training before go-live
  • Conducted communications campaign leading up to and following go-live


  • Reduced personnel costs and improved customer satisfaction 
  • Provided a convenient, one-stop shop for employees through the employee service center and streamlined HR and payroll administration
  • Removed administrative tasks from field HR and retrained HR generalists as consultants within the business units
  • Clarified HR roles and responsibilities and coordinated consistent, accurate answers to HR questions

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