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Designing an AI-Enabled Shared Services Model

Article

Organizations that continue to layer AI onto legacy structures may improve individual tasks, but they will miss the larger opportunity to redesign service delivery around digital labor,…

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2025 Corporate Responsibility Report

Report

ScottMadden, Inc. is proud to announce the release of its seventh annual Corporate Responsibility Report, highlighting our unwavering commitment to environmental, social, and governance issues.

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The Energy Industry Update: Power Brief – Spring…

Energy Industry Update

As the energy industry moves further into 2026, a convergence of policy uncertainty, accelerating load growth, and increasing affordability pressures is reshaping the development of U.S. energy…

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George Penton – Shared Services Director

Employee Spotlight

George Penton joined ScottMadden as a director in 2014. With nearly 20 years of prior experience in finance, accounting, and accounting technology, he brings incredible knowledge and…

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HR Shared Services Benchmarking Highlights

Report

ScottMadden has joined forces with American Productivity & Quality Center (APQC), a benchmarking and best practices research organization, to conduct the seventh cycle of the HR Shared Services…

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The Energy Industry Update Webcast: Take It to…

Video

This webcast replay uncovers the future of the gas utility, 100% clean energy goals and how they may be impacted by COVID-19, and regulatory strategy during a…

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The Energy Industry Update Webcast: Still Haven’t Found…

Report

ScottMadden’s energy experts share their views and field questions related to how the energy and utility industries continue to look for resources to address storage and SMRs,…

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NXT GEN® Training

Pillar

We have worked alongside our clients to transform the training content to embed procedural guidance, operating experience alongside first person view videos. Our NXT GEN training services…

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The Energy Industry Update – Volume 21, Issue…

Energy Industry Update

This Energy Industry Update (EIU) examines how the industry has made substantial progress in developing and deploying low greenhouse gas-emitting energy and technologies, but there is still…

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What is UX?

Video

Ensuring a good user experience (UX) is paramount to a company’s or organization’s success. It creates efficiencies, improves customer satisfaction and loyalty, supports scalability, reduces costs, and…

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Procurement Transformation

Video

  Designing a Procurement Service Delivery Model Procurement organizations have evolved over the last 15 years. Many have looked for improvements through new areas of focus like…

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Massachusetts Releases Roadmap to Achieve Net-Zero Emissions by…

Article

While this roadmap is specific to Massachusetts, as an early mover in developing various pathways and sector analysis, the Commonwealth’s approach may provide a framework for other…

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