Insights

Organizations that continue to layer AI onto legacy structures may improve individual tasks, but they will miss the larger opportunity to redesign service delivery around digital labor,…

Early successes help demonstrate the value of Continuous Improvement and build momentum across the organization.

ScottMadden supports utilities in managing federally-funded projects, enabling project management, real-time analytics visibility, and automation-driven efficiency.

Gain insight into managing growing IBR penetration, RTO/ISO market reform, and modernizing your operational tools and workforce training.

Work on a recent project led to the establishment of industry-first digital benchmarks that link to value drivers in energy utilities.

AI is changing how work gets done across HR, finance, IT, supply chain, and other enterprise functions. Routine requests no longer need to flow through queues and…

From her Mennonite roots in Pennsylvania to global adventures, Sara Derstine’s journey is one of change, perspective, and learning to see the world through different lenses.

ScottMadden, Inc. is proud to announce the release of its seventh annual Corporate Responsibility Report, highlighting our unwavering commitment to environmental, social, and governance issues.

AI is reshaping service delivery and establishing a new balance of human and machine work, explore how organizations can progress through three phases of adoption: crawl, walk,…