
Organizations that continue to layer AI onto legacy structures may improve individual tasks, but they will miss the larger opportunity to redesign service delivery around digital labor,…
READ MORE
ScottMadden, Inc. is proud to announce the release of its seventh annual Corporate Responsibility Report, highlighting our unwavering commitment to environmental, social, and governance issues.
READ MORE
As the energy industry moves further into 2026, a convergence of policy uncertainty, accelerating load growth, and increasing affordability pressures is reshaping the development of U.S. energy…
READ MORE
People analytics has been a popular topic within human resources over the last several years and for good reason. With many organizations still in the early stages…
READ MORE
Public utilities and regulators are implementing various forms of regulatory mechanisms that decouple revenues from commodity sales to remove a disincentive or create an incentive for utilities…
READ MORE
Momentum toward a clean energy future seems certain. The difficulties related to the clean energy transition are evident as the industry implements these goals.
READ MORE
A second wave of coal plant closures is projected across the United States in the next five to ten years. The first wave began in the early…
READ MORE
While it may not seem immediately apparent, digging deeper into already existing HR data is a great first step in developing meaningful solutions to retain critical talent.
READ MORE
Developing a regulatory plan now will enable utilities to more efficiently manage the recovery period of COVID-19. Learn about what commissions and utility leaders should be considering.
READ MORE
During a recent fact-finding trip to the U.K., led by SEPA, we gathered practical lessons for the U.S. and new approaches to growing challenges in the industry.…
READ MORE
If you have decided to move to a shared services delivery model, you should consider a phased approach based on the complexity of your services and employee…
READ MORE
In the seventh installment of the Employee Engagement series, we discuss how employee engagement can be improved with cross-training programs that expose employees to a variety of…
READ MORE