Insights

This series article highlights key takeaways from the latest Finance Shared Services Benchmarking Study, including the attributes of top-performing SSCs and historical trends over the last four…

This article series provides an in-depth analysis of the latest Finance Shared Services Benchmarking Study and shares key highlights related to the delivery model, scope of services, staffing,…

The implementation of a new shared services delivery model is challenging, but if well planned and executed, produces value for the organization. This report highlights the five…

In the fifth installment of the Employee Engagement Series, we tap into how strong relationships with an employee’s direct manager can increase engagement.

Public power utilities must learn quickly as they manage through these changes in technology, regulation, and operating models. What are the four strategic priorities that should be…

This white paper examines the growing interdependence between the natural gas and electric industries.

The gas delivery organization of a large utility had recently undergone a leadership change and wanted to develop a clear roadmap for the future. ScottMadden performed a…

We’ve talked for decades about disruption in the electric and gas industries. We’ve faced “unprecedented challenges,” existential threats, fundamental policy changes, exponential technology growth, extreme weather events,…

This study is focused on the shared services delivery model and covers topics including delivery model, staffing and performance, technology, and scope of services.