Insights

If you are about to lead your company into the world of shared services, or if you have already embarked on that journey, you’ve probably already discovered…

If you’re curious to learn about inventory optimization practices and performance metrics, this report includes a summary of ScottMadden and Oniqua's survey results—some expected and some surprises.

ScottMadden has developed a series of recommendations about how best to organize and manage the NERC compliance function so that it is successful in the long run.

Expansion of renewable generation will change the way power is produced. Nuclear power is still a necessity for its steady and reliable output. However, not all of…

A materiality assessment can help a company determine what issues are most important to investors, customers, employees, and other key stakeholders. This white paper provides an overview…

The National Association of Regulatory Utility Commissioners (NARUC) recently issued a resolution encouraging state utility commissions to consider improving the regulatory treatment of cloud-computing arrangements. Learn about…

A generation and transmission (G&T) electric co-op was receiving inquiries from its credit ratings agencies about its Environmental, Social, and Governance (ESG) efforts—with the most interest on…

ScottMadden has worked with many of our utility clients to solve these challenges with gap-based business planning. We have seen organizations use this approach to translate strategy…

While live chat is not new technology within service centers, it might be new for your organization or your operation. Understanding your customer expectations and your resource…