Insights
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Evolution of Service Delivery with AI
ArticleShared services are entering an AI-driven era of speed, intelligence, and adaptability—where efficiency means predicting needs, automating decisions, and continuously learning.
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The Salary of a Chief Security Officer
ArticleThe 24th annual ScottMadden Foushée Security and Compliance Compensation report gives industry professionals insight into what their peers are earning.
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Navigating Uncertainty: Impacts of the One Big Beautiful…
ArticleThe Trump administration's energy policy activity is shifting how energy providers are planning their investments and operations. Read our analysis of the operational impacts of the One…
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Transmission Investment: Revisiting the Federal Energy Regulatory Commission’s…
White PaperThis white paper, prepared on behalf of the EEI, reviews the “Two-step” Discounted Cash Flow model to set allowed Returns on Equity for electric transmission investments, as…
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Unlocking the Value of Voice of the Customer…
White PaperIn this article, you will gain insights on trends and lessons learned from more than 20 years of ScottMadden conducting voice of the customer surveys for our…
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Transmission Development – Key Issues to Watch
ReportScottMadden’s Cristin Lyons joined SNL in 2013 to provide an interactive webinar focused on transmission development.
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Transforming Services in Higher Education
Case StudyThis case study explores how ScottMadden assisted a public research university in transforming their shared services to manage their administrative costs and improve their customer service levels.
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The Shared Services Journey: Automation
Pillar“Automation” has been defined as a myriad of things. RPA, virtual agents, artificial intelligence (AI), machine learning (ML), and process automation are now embedded into organizations. These…
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Three Key Considerations for HCM Technology Implementation
ArticleAs leaders in Human Capital Management (HCM), we help clients with every part of the HCM technology journey. We partner with organizations who are exploring the implementation…
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The Security Operating Model: A Strategic Approach For…
PillarThe security operating model operationalizes your security strategy—translating broad visions of enterprise security into a set of practical and realistic plans and actions. Security leaders can provide…
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Top Considerations for Leaders When Electrifying Utility Fleets
ArticleAs owners and operators of vehicle fleets as well as providers of electricity, utilities have a unique opportunity to take advantage of fleet electrification. Through their own…
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The ScottMadden Grid Modernization Road Map
VideoThe following video features Cristin Lyons, partner and energy practice leader and Justin Stevens, partner as they discuss the ScottMadden Grid Modernization Road Map – a set…
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