More than 50% of multi-national companies have evolved the scope and scale of their shared services organizations with a more robust delivery model—Global Business Services (GBS). This model focuses on delivering services across the entire enterprise, expanding process scope beyond transactional activities, providing support across multiple functions, and reporting to one senior executive.
Following the lead of Procter & Gamble and Hewlett-Packard, numerous companies have begun to design and implement their own GBS model. In fact, some estimates indicate that more than 1,000 companies are in the process of moving to a GBS model today.
To ensure the successful implementation of GBS, the organizational design and governance framework need to be balanced and well-constructed. To learn about the characteristics of an effective GBS model and the expected payoffs, please download this complimentary report. It will provide you with the insights needed to expand your geographic, functional, and organizational scopes.
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