Why the Service Delivery Model Must Change Now AI is changing how service demand flows across the enterprise, where humans are most useful in the process, and what capabilities the operating model must support. Organizations that continue to layer AI onto legacy...
Electric utilities have long excelled at delivering reliable power, but the operating environment is becoming more complex. Electrification, data center growth, and AI-driven demand are increasing the scale of utility operations, while workforce constraints and cost...
Redesign Shared Services and GBS for an AI-Enabled World For years in shared services, work moved through tickets, queues, and handoffs designed to deliver services at scale across HR, finance, IT, supply chain, and other functions. That model is rapidly changing. ...
Introduction Adopting artificial intelligence (AI) in shared services or global business services (GBS) is not about flipping a switch; rather, it’s a deliberate evolution. While the potential benefits are clear, realizing them requires a phased, disciplined approach....
The growth of utility-scale solar + storage is reshaping how asset owners design, operate, and optimize their portfolios. As plants grow larger, operate longer, and incorporate increasingly sophisticated technologies, operations and maintenance (O&M) programs must...
