Will Downer is a manager at ScottMadden, working primarily in the Corporate & Shared Services practice area, with experience in HR and IT. He is also a leader of the internal higher education community of interest. Prior to joining the firm in 2021, Will held...
Intelligent automation is delivering measurable benefits within HR shared services, but the efficiency gains are relatively modest. In the 2025 ScottMadden and APQC HR Shared Services Benchmarking Study, HR organizations operating shared services models with...
Organizations heavily invest in transforming HR systems, modernizing compensation, and improving talent processes. Yet many of these efforts fail to deliver the expected results: higher retention, greater engagement, and streamlined talent processes. A key culprit for...
When people talk about the energy transition, much of the focus is on electricity: generation, transmission, distribution, and electrification. But natural gas continues to play a critical role across the energy system, from power generation to residential heating to...
Battery energy storage has moved decisively from demonstration to deployment. Utilities are adding grid-scale battery energy storage systems (BESS) to meet capacity needs, integrate renewable resources, defer infrastructure investments, improve resilience, and respond...
