Redesign Shared Services and GBS for an AI-Enabled World For years in shared services, work moved through tickets, queues, and handoffs designed to deliver services at scale across HR, finance, IT, supply chain, and other functions. That model is rapidly changing. ...
Sara Derstine is a Regulatory and Subcontracting Coordinator at ScottMadden and joined the firm in 2017. She supports the Rates & Regulatory group through proposal development, testimony proofreading & editing, and coordination of key filings, while also...
Introduction Adopting artificial intelligence (AI) in shared services or global business services (GBS) is not about flipping a switch; rather, it’s a deliberate evolution. While the potential benefits are clear, realizing them requires a phased, disciplined approach....
