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Designing an AI-Enabled Shared Services Model

Article

Organizations that continue to layer AI onto legacy structures may improve individual tasks, but they will miss the larger opportunity to redesign service delivery around digital labor,…

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2025 Corporate Responsibility Report

Report

ScottMadden, Inc. is proud to announce the release of its seventh annual Corporate Responsibility Report, highlighting our unwavering commitment to environmental, social, and governance issues.

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The Energy Industry Update: Power Brief – Spring…

Energy Industry Update

As the energy industry moves further into 2026, a convergence of policy uncertainty, accelerating load growth, and increasing affordability pressures is reshaping the development of U.S. energy…

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NXT GEN® Training for High-Risk Tool Usage

Case Study

Improving field safety for utility workers starts with quality training. Our NXT GEN® tool can be used to develop engaging resources for workers.

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OT Cybersecurity Risk-Based Prioritization and Governance

Case Study

Our experts recently supported a large generation fleet in building their OT cybersecurity policy, applying risk-based prioritization and governance principles, based on the NIST framework. Read more…

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Accelerating AI Adoption in Supply Chain Through Rapid…

Article

When the demand for quick returns meets the need for clean data, clear governance, and strong technical foundation, supply chain leaders can rely on rapid prototyping of…

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designing-an-ai-enabled-shared-services-model-post-image

Designing an AI-Enabled Shared Services Model

Article

Organizations that continue to layer AI onto legacy structures may improve individual tasks, but they will miss the larger opportunity to redesign service delivery around digital labor,…

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How Utilities Can Build a Continuous Improvement Program…

Article

Early successes help demonstrate the value of Continuous Improvement and build momentum across the organization.

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AI-Powered FEMA Cost Classification and Reimbursement Optimization

Case Study

ScottMadden supports utilities in managing federally-funded projects, enabling project management, real-time analytics visibility, and automation-driven efficiency.

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Operational and Market Design Lessons From a High-IBR…

Report

Gain insight into managing growing IBR penetration, RTO/ISO market reform, and modernizing your operational tools and workforce training.

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The Value of a Digital Transformation Metrics Framework

Case Study

Work on a recent project led to the establishment of industry-first digital benchmarks that link to value drivers in energy utilities.

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AI-Enabled Shared Services

Pillar

AI is changing how work gets done across HR, finance, IT, supply chain, and other enterprise functions. Routine requests no longer need to flow through queues and…

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