At ScottMadden, we offer a robust assessment methodology that can be used to evaluate your organization across multiple dimensions. We utilize a number of components—site visits and interviews, work activity assessments, performance metric assessments, customer satisfaction surveys, and leading practice adoption analyses. Various components of the assessment can be customized to best suit your needs and the availability of data.
You will receive our assessment findings—which cover strategy, staffing, processes, technology, and more—and improvement recommendations, as well as an implementation plan that includes actionable steps for achieving your improvements. Our recommendations and plan are grounded in reality—we leverage our vast experience in implementing improvements to ensure that yours are achievable and tailored to your business and priority needs.
We will provide you with detailed output, and you will gain valuable insight into your operations, your people, your customers, your costs, and more. ScottMadden can help you from assessment and beyond—all to help you better your business.