Enhancing Electric Utility Strategic Planning Using Enterprise-Wide Performance Benchmarking
ScottMadden has worked with many utilities to help them conduct performance benchmarking assessments. Contact us to learn how we can help support your operational effectiveness projects.
At a Glance
Performance Metrics
Selected 44 unique performance metrics representing a “balanced scorecard” approach to performance assessment
Performance Benchmarking
Compared client’s performance to industry performance and graphed the results to facilitate decision-making
Gap-Based Business Planning
A formal benchmarking report was submitted to the company’s board of directors and used to lay the foundation for a gap-based approach to business planning
Challenge
ScottMadden was retained by a major Canadian integrated electric company to prepare a comprehensive comparison of its operations to industry wide benchmarks. The report was to be used to establish a “gap-based” approach to annual business planning.
Process
- Selected critical performance metrics representing a “balanced scorecard” approach to performance assessment (44 unique metrics)
- Identified Canadian and U.S. peer groups for each benchmark (multiple peer panels)
- Collected industry performance data for all metrics and calculated industry median and top-quartile scores
- Compared the client’s performance to industry performance and charted and graphed the results in a manner to facilitate decision-making
Result
- A formal benchmarking report that was submitted by executive management to the company’s board of directors
- The report was used to lay the foundation for a gap-based approach to business planning
Let’s Work Together
We don’t solve problems with canned methodologies. We help you solve the right problem in the right way. Our experience ensures that the solution works for you.