Karen Hilton has more than 20 years of consulting experience with ScottMadden and has focused on shared services design and implementation, process improvement, benchmarking, internal customer satisfaction surveys, and cost-reduction analysis in both shared services and energy. Within shared services, she has expertise in HR and service center design and implementation. Karen rejoined ScottMadden after earning an M.B.A. at the University of North Carolina Kenan-Flagler Business School. Prior to business school, she worked as a research associate and senior research associate for ScottMadden. Karen earned a B.S. from the Wayne Calloway Undergraduate School of Business at Wake Forest.