For regulated utilities, the rate case is the moment when strategy, capital investment, and regulatory expectations all come together. It’s the process through which utilities justify their investments, establish their authorized revenue, and ultimately secure the...
Utilities are entering a new capital cycle. Across the industry, we’re seeing more than a trillion dollars of planned investment, driven by load growth, resilience needs, aging infrastructure, and the energy transition. But this isn’t just about investing more....
Digital labor is changing the boundaries of shared services, and its impact extends far beyond automation and efficiency. Organizations are exploring how AI enhances existing services and unlocks entirely new categories of services that can be centralized, scaled,...
How GBS Can Win a Transformation It Doesn’t Fully Control A three-pronged approach to solving the “ownership gap” Global Business Service (GBS) leaders and Global Process Owners (GPO) are under increasing pressure to deliver enterprise transformation even when...
