
Organizations that continue to layer AI onto legacy structures may improve individual tasks, but they will miss the larger opportunity to redesign service delivery around digital labor,…
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ScottMadden, Inc. is proud to announce the release of its seventh annual Corporate Responsibility Report, highlighting our unwavering commitment to environmental, social, and governance issues.
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As the energy industry moves further into 2026, a convergence of policy uncertainty, accelerating load growth, and increasing affordability pressures is reshaping the development of U.S. energy…
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Recent headwinds from regulators in some states have shown that the grid modernization proposals of utilities are by no means guaranteed approval. This white paper highlights the…
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From firefighter to leader! Dive into this new white paper to discover how to implement a new and more effective HR service model.
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Drawing from the results of the survey, this article highlights the study’s key findings regarding governance, structure, and scope for finance Shared Services Centers (SSCs), including, how…
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This series article highlights key takeaways from the latest Finance Shared Services Benchmarking Study, including the attributes of top-performing SSCs and historical trends over the last four…
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This article series provides an in-depth analysis of the latest Finance Shared Services Benchmarking Study and shares key highlights related to the delivery model, scope of services, staffing,…
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The implementation of a new shared services delivery model is challenging, but if well planned and executed, produces value for the organization. This report highlights the five…
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In the fifth installment of the Employee Engagement Series, we tap into how strong relationships with an employee’s direct manager can increase engagement.
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Public power utilities must learn quickly as they manage through these changes in technology, regulation, and operating models. What are the four strategic priorities that should be…
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This white paper examines the growing interdependence between the natural gas and electric industries.
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