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2025 Corporate Responsibility Report
ReportScottMadden, Inc. is proud to announce the release of its seventh annual Corporate Responsibility Report, highlighting our unwavering commitment to environmental, social, and governance issues.
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Employing a Crawl/Walk/Run Approach to AI in Shared…
ArticleAI is reshaping service delivery and establishing a new balance of human and machine work, explore how organizations can progress through three phases of adoption: crawl, walk,…
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The Energy Industry Update: Power Brief – Spring…
Energy Industry UpdateAs the energy industry moves further into 2026, a convergence of policy uncertainty, accelerating load growth, and increasing affordability pressures is reshaping the development of U.S. energy…
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Materiality Assessments for Electric Utilities
White PaperA materiality assessment can help a company determine what issues are most important to investors, customers, employees, and other key stakeholders. This white paper provides an overview…
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NARUC Urges State Regulators to Allow Utilities to…
ArticleThe National Association of Regulatory Utility Commissioners (NARUC) recently issued a resolution encouraging state utility commissions to consider improving the regulatory treatment of cloud-computing arrangements. Learn about…
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Materiality Assessment for Electric Co-Op
Case StudyA generation and transmission (G&T) electric co-op was receiving inquiries from its credit ratings agencies about its Environmental, Social, and Governance (ESG) efforts—with the most interest on…
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Manage Through Industry Disruption with a Proven Utility…
ArticleScottMadden has worked with many of our utility clients to solve these challenges with gap-based business planning. We have seen organizations use this approach to translate strategy…
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Key Considerations for Implementing Live Chat in Your…
ArticleWhile live chat is not new technology within service centers, it might be new for your organization or your operation. Understanding your customer expectations and your resource…
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Managing Your Shared Services Operations during Disruption
ArticleThe shared services delivery model is a common platform for expansion, which is a current trend but is also extremely beneficial given the quickly changing demands of…
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Lessons Learned from Hawaii: Bold Visions Require New…
ArticleHow does Hawaii plan to achieve its ambitious goal of 100% renewable energy by 2045? This ScottMadden and SEPA article, featured in the April 2020 Public Utilities…
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Leveraging RPA to Enhance the Employee Experience
ArticleRobotic Process Automation is being used by many organizations as an innovative way to improve business performance and gain process efficiency. View this article to explore how…
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Major Trends in the Large Power Generation Equipment…
ReportAt EUCI's Negotiation and Purchasing Strategies for Gas-Fired Power Generation Equipment Conference, Todd Williams, partner at ScottMadden, discussed major trends in the large power generation equipment market.
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