
ScottMadden, Inc. is proud to announce the release of its seventh annual Corporate Responsibility Report, highlighting our unwavering commitment to environmental, social, and governance issues.
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AI is reshaping service delivery and establishing a new balance of human and machine work, explore how organizations can progress through three phases of adoption: crawl, walk,…
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As the energy industry moves further into 2026, a convergence of policy uncertainty, accelerating load growth, and increasing affordability pressures is reshaping the development of U.S. energy…
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In this report, we discuss several challenges to transmission development in detail, and we offer a few examples of successes and potential paths forward.
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As companies review their business planning to align with pandemic response, they should do so while integrating potential for Brazil’s future growth. Companies can both manage risk…
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VAs can deliver scale and flexibility to allow companies better interaction with their customers and ensure more accurate information flow. Learn key elements and practical use cases…
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Healthcare organizations are faced with numerous HR-related challenges and ScottMadden is here to help. This case study explores how VCU Health System achieved improved results with a…
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This white paper, prepared on behalf of the EEI, reviews the “Two-step” Discounted Cash Flow model to set allowed Returns on Equity for electric transmission investments, as…
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In this article, you will gain insights on trends and lessons learned from more than 20 years of ScottMadden conducting voice of the customer surveys for our…
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ScottMadden’s Cristin Lyons joined SNL in 2013 to provide an interactive webinar focused on transmission development.
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This case study explores how ScottMadden assisted a public research university in transforming their shared services to manage their administrative costs and improve their customer service levels.
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“Automation” has been defined as a myriad of things. RPA, virtual agents, artificial intelligence (AI), machine learning (ML), and process automation are now embedded into organizations. These…
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