RPA Pilot and COE Design
ScottMadden has worked with a number of organizations to develop intelligent automation capabilities. Contact us to learn how we can help support your digital solutions projects.
At a Glance
End-to-End Support
Provided end-to-end support, including:
- Identifying problem processes
- Mapping and recording processes
- Scripting five processes in UiPath
- Training client on new capability
Established RPA COE
Established an initial RPA COE and gained agreement on roles
10X Improvement
Documented immediate ROI and 10X improvement in process speed
Challenge
A leading provider of online legal research utilized large groups of labor based in low-cost global locations to conduct repetitive process work. Robotic process automation (RPA) presented an opportunity to reduce large amounts of manual work and gain a competitive edge. However, differing opinions of RPA roles for business operations, IT and a new COE posed numerous governance challenges. ScottMadden was retained to conduct a pilot and help design a sustainable governance model for an enterprise-wide RPA program.
Process
- Met with stakeholders to identify problem processes
- Measured process volume and time to estimate RPA ROI
- Down-selected high-volume, high-impact processes
- Mapped and recorded processes in detail
- Scripted five processes in UiPath
- Tested with historical data and completed user signoff
- Conducted training to build client internal capability
- Designed a hybrid governance model and defined COE roles
- Validated governance recommendations in workshop setting
- Assisted with robot move to production
Result
- Documented immediate ROI and 10X improvement in process speed
- Trained staff to locate, map, script and test their own processes
- Established an initial RPA COE and gained agreement on roles
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Let’s Work Together
We don’t solve problems with canned methodologies. We help you solve the right problem in the right way. Our experience ensures that the solution works for you.