RPA Pilot and COE Design
ScottMadden has worked with many organizations to develop centers of expertise (COE) for robotic process automation (RPA). Contact us to learn how we can help develop intelligent automation capabilities and support your digital solutions projects.
At a Glance
End-to-End Support
Provided end-to-end support, including:
- Identifying problem processes
- Mapping and recording processes
- Scripting five processes in UiPath
- Training client on new capability
Established RPA COE
Established an initial RPA COE and gained agreement on roles
10X Improvement
Documented immediate ROI and 10X improvement in process speed
Challenge
A leading provider of online legal research utilized large groups of labor based in low-cost global locations to conduct repetitive process work. Robotic process automation (RPA) presented an opportunity to reduce large amounts of manual work and gain a competitive edge. However, differing opinions of RPA roles for business operations, IT and a new COE posed numerous governance challenges. ScottMadden was retained to conduct a pilot and help design a sustainable governance model for an enterprise-wide RPA program.
A leading provider of online legal research utilized large groups of labor based in low-cost global locations to conduct repetitive process work. Robotic process automation (RPA) presented an opportunity to reduce large amounts of manual work and gain a competitive edge. However, differing opinions of RPA roles for business operations, IT, and a new COE posed numerous governance challenges. ScottMadden was retained to conduct a pilot and help design a sustainable governance model for an enterprise-wide RPA program.
Process
- Met with stakeholders to identify problem processes
- Measured process volume and time to estimate RPA ROI
- Down-selected high-volume, high-impact processes
- Mapped and recorded processes in detail
- Scripted five processes in UiPath
- Tested with historical data and completed user signoff
- Conducted training to build client internal capability
- Designed a hybrid governance model and defined COE roles
- Validated governance recommendations in workshop setting
- Assisted with robot move to production
Result
- Documented immediate ROI and 10X improvement in process speed
- Trained staff to locate, map, script, and test their processes
- Established an initial RPA COE and gained agreement on roles
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Let’s Work Together
We don’t solve problems with canned methodologies; we help you solve the right problem in the right way. Our experience ensures that the solution works for you.