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Designing an AI-Enabled Shared Services Model

Article

Organizations that continue to layer AI onto legacy structures may improve individual tasks, but they will miss the larger opportunity to redesign service delivery around digital labor,…

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2025 Corporate Responsibility Report

Report

ScottMadden, Inc. is proud to announce the release of its seventh annual Corporate Responsibility Report, highlighting our unwavering commitment to environmental, social, and governance issues.

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The Energy Industry Update: Power Brief – Spring…

Energy Industry Update

As the energy industry moves further into 2026, a convergence of policy uncertainty, accelerating load growth, and increasing affordability pressures is reshaping the development of U.S. energy…

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EV Charging Stations Present Challenges for New Service…

Infographic

Planning for electric vehicle (EV) infrastructure is complicating the interconnection process for utilities. Read our recommendations for the key considerations as utilities plan for development of EV…

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Planning for Gas Utilities: Managing the Energy Transition

Article

As LDCs balance the traditional goals of ensuring safety, reliability, and affordability with clean energy objectives, the need for a holistic, comprehensive view of asset portfolios is…

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Out of Spec Podcast Ep. 427, Featuring Kevin…

Article

Francie, host of the Out of Spec Podcast, invited partner Kevin Hernandez, an expert in modernizing the grid for our future, to talk all things electrical, utilities,…

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From Resistance to Resilience: Mastering Change Management in…

Article

Successfully managing change in higher education requires a nuanced approach and understanding, and accommodating the distinct aspects of academia from the outset can create a more receptive…

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The Energy Industry Update – Volume 24, Issue…

Energy Industry Update

ScottMadden's fall 2024 edition of the Energy Industry Update, is themed "The Distance." The report dives into the pressing issues of renewable resources, extreme weather, and energy…

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Customer Engagement Framework for Utilities

Article

Customer strategy is central to effective customer engagement and foundational to ensuring successful outcomes across critical dimensions of customer programs, services, experience, and technology.

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FERC Order 1920: Rollout and Compliance

Article

FERC Order 1920 focuses on the planning and development of large regional transmission projects to address future capacity needs and support renewable energy generation. It requires transmission…

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Work Activity Assessment: Optimize Service Delivery for the…

Pillar

Work activity assessments offers clear, standardized approaches to measuring work across functions and processes. By collecting data at the activity level, it provides valuable insights for optimizing…

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Healthcare’s Changing Landscape Is Putting Pressure on Workforce…

Article

Implementing these workforce planning and development strategies in an integrated manner, with a focus on training, upskilling and role expansion, and technology and telehealth, providers can better…

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