Global Business Services Design for Leading Global Credit Card Company
Challenge
ScottMadden was engaged to help one of the world’s largest financial service companies design a global shared services delivery model and build a corresponding business case and implementation plan.
Process
- Centralized transactional components while customer-facing components were regionalized
- Made recommendation to dismantle the global outsourcing model that was currently in place
- Country-specific requirements were analyzed to determine how many resources would be required in each region to support the future model
Result
- A comprehensive global shared services model was designed that included accounting, accounts payable, and purchasing activities for all countries
- The business case showed a significant internal rate of return, with a four-year payback period
- The new model included an organization redesign that refocused staff to deliver global shared services and allowed distributed resources to focus on more strategic financial tasks
- A five-year strategy was developed that would expand the model to higher-level finance functions with final evolution to a multi-function GBS that would include HR and IT services, as well
Related Insights
Global Business Services Hub Development
Case Study
ScottMadden was engaged by a global printing company to develop a design and business case, recommend a location, and secure economic benefits for its LATAM global business service…
International Accounting Global Business Services Evaluation and Design
Case Study
ScottMadden was engaged by the international accounting and finance functions of a Fortune 20 telecommunications company to evaluate and design a global business services model. This case…
Transformation of Service Delivery on a Dime
Case Study
A medical product and service company was focused on growth on a global scale and wanted to standardize service, improve administration of global processes, centralize administrative tasks,…
Let’s Work Together
We don’t solve problems with canned methodologies. We help you solve the right problem in the right way. Our experience ensures that the solution works for you.