GBS Order-to-Cash and System Strategy for Packaging Company
Challenge
A large, global package delivery and supply chain company sought to evaluate and standardize its end-to-end Accounts Receivable (AR) processes to ensure the department was “running like a business” to support the enterprise.
Process
- Conducted interviews with AR operations staff, stakeholders, and customers to understand current AR processes, variations across countries, and country-specific regulations that influence policy and process
- Evaluated AR operations against leading practices to highlight strengths and opportunities
- Documented current AR operations processes via process flows and narratives to provide a comprehensive snapshot of operations and highlight variations across countries
- Drafted globally standard future state AR process flows and narratives
- Identified automation and other technology opportunities to enhance processes and increase efficiency
- Conducted four case studies with company peers to provide insight into similar AR challenges and solutions
- Calculated potential cost savings through process standardization and adoption of new global best-of-breed technology
Result
- Development of a phased implementation roadmap with detailed steps and timelines to successfully standardize global processes
- Creation of a repeatable process improvement methodology that can be leveraged across the enterprise
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