Show Filters

Top Results

Operational Technology Change Management Process Redesign

At a Glance

Current State Assessment

Surveyed leadership and end users to determine current state pain points and future state objectives

Change Management

Assembled a simplified set of universal change management processes

Transparency and Accountability

Provided effective communications that helped improve transparency and accountability for leadership and system end users 


Our client, a midsized utility, underwent leadership changes and wanted to simplify its operational technology (OT) change management process and supporting system. Executives sought to improve the end-user experience while meeting operational and compliance demands. ScottMadden developed a future state process design to enhance its existing change management processes.


  • Surveyed leadership and end-user audiences to determine current state process pain points and future state target objectives
  • Proposed and defined guiding principles for the future state process design
  • Coordinated with system developers to design technical architecture configuration
  • Facilitated user-acceptance testing cycle and managed defect remediations as needed


  • A simplified set of universal change management processes
  • Improved transparency and accountability for leadership and system end users through pre- and post-launch communications
  • Enhanced security configuration management solution usability

Related Insights

Let’s Work Together

We don’t solve problems with canned methodologies. We help you solve the right problem in the right way. Our experience ensures that the solution works for you.