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Operational Technology Change Management Process Redesign

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CHALLENGE

Our client, a midsized utility, underwent leadership changes and wanted to simplify its operational technology (OT) change management process and supporting system. Executives sought to improve the end-user experience while meeting operational and compliance demands. ScottMadden developed a future state process design to enhance its existing change management processes.

PROCESS

Surveyed leadership and end-user audiences to determine current state process pain points and future state target objectives
Proposed and defined guiding principles for the future state process design
Coordinated with system developers to design technical architecture configuration
Facilitated user-acceptance testing cycle and managed defect remediations as needed

RESULTS

A simplified set of universal change management processes
Improved transparency and accountability for leadership and system end users through pre- and post-launch communications
Enhanced security configuration management solution usability

Contributing Authors

Henry Bell Partner

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Energy

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Contributing Authors

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Operational Technology Change Management Process Redesign

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