Operational Technology Change Management Process Redesign
ScottMadden frequently assists organizations with their change management efforts. Contact us to learn how we can help support your various technology enablement projects.
At a Glance
Current State Assessment
Surveyed leadership and end users to determine current state pain points and future state objectives
Change Management
Assembled a simplified set of universal change management processes
Transparency and Accountability
Provided effective communications that helped improve transparency and accountability for leadership and system end users
Challenge
Our client, a midsized utility, underwent leadership changes and wanted to simplify its operational technology (OT) change management process and supporting system. Executives sought to improve the end-user experience while meeting operational and compliance demands. ScottMadden developed a future state process design to enhance its existing change management processes.
Process
- Surveyed leadership and end-user audiences to determine current state process pain points and future state target objectives
- Proposed and defined guiding principles for the future state process design
- Coordinated with system developers to design technical architecture configuration
- Facilitated user-acceptance testing cycle and managed defect remediations as needed
Result
- A simplified set of universal change management processes
- Improved transparency and accountability for leadership and system end users through pre- and post-launch communications
- Enhanced security configuration management solution usability
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Let’s Work Together
We don’t solve problems with canned methodologies; we help you solve the right problem in the right way. Our experience ensures that the solution works for you.