Operational Technology Service Delivery Model
ScottMadden helps a number of utilities with their operational technology solutions. Contact us to learn how we can help support your digital solutions projects.
At a Glance
Service Delivery Model
Developed a service delivery model to improve operational efficiencies and performance
Work Management System
Selected, implemented, and launched a work management system and asset management system
Process Efficiencies
Increased system transparency, developed process efficiencies, and improved end-user experience with OT services
Challenge
A midsize southwestern utility’s operational technology (OT) division needed help maintaining and improving operational area responsiveness to keep pace with industry changes. ScottMadden was engaged in helping the OT leadership team streamline processes, gain greater visibility into their system, and improve the end-user experience.
Process
- Created a comprehensive service catalog to standardize service offerings
- Bundled and connected assets and applications to the service offerings to provide visibility into service linkages
- Developed a service delivery model to improve operational efficiencies and performance
- Conducted design sessions to identify system priorities and simplify the decision-making process
- Facilitated configuration sessions to ensure the solution met design requirements
Result
- Selected, implemented, and launched a work management system and asset management system
- Increased system transparency and developed process efficiencies
- Improved end-user experience and accessibility to OT services
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Let’s Work Together
We don’t solve problems with canned methodologies. We help you solve the right problem in the right way. Our experience ensures that the solution works for you.