Challenge

ScottMadden was engaged by a leading door manufacturer to design and implement a financial shared services center. Functions included accounts payable, payroll, credit management, accounts receivable, collections, and deduction management.

Process

• Conducted a current state assessment of each function, including processes, organization structure, roles and responsibilities, and technologies used
• Facilitated a future state workshop with senior leadership team to determine operating model and identified initiatives required for implementation
• Developed detailed implementation plan for the initiatives: organization, process, technology, facilities, and communication
• Managed the implementation and led the design of the organization, call center, and new processes
• Facilitated training, testing, and go-live for the center