Improving the Customer Experience, Boosting Productivity and Efficiency, and Reducing Costs In 2017, shared services conferences buzzed with anticipation as banners proclaimed, “The robots are coming!” with robotic process automation (RPA) and chatbot technologies...
The approach to selecting a technology solution not only impacts the path to implementation but often the return on the investment. By following a defined process, companies can avoid stakeholder indecision and ensure the selection meets business goals, cost...
As the electric power industry navigates passage through the most significant era of transition since its origin, key questions regarding reliability are emerging. Most importantly, can the industry continue to offer the near-certain level of reliable service that is...
Through the Infrastructure Investment and Jobs Act (IIJA), also known as the Bipartisan Infrastructure Law (BIL), and the Inflation Reduction Act (IRA), Congress has authorized nearly $400 billion[1] to be invested in U.S. energy infrastructure over the next decade....
A Brief History of Utility Planning Prior to the 1990s, investor-owned utilities (IOUs) were largely vertically integrated, housing each utility function—generation, transmission, and distribution—under one roof. This structure, and the large, centralized nature of...
