Dec 19, 2023
Understanding the voice of your shared services customers is vital to your organization moving up the value chain. More importantly, results from a recent HR shared services organization (SSO) survey conducted by APQC and ScottMadden, show that understanding links...
Dec 19, 2023
On behalf of the Edison Electric Institute, ScottMadden prepared a white paper reviewing the “Two-step” Discounted Cash Flow (DCF) model to set allowed Returns on Equity (ROE) for electric transmission investments, as adopted by the Federal Energy Regulatory...
Dec 19, 2023
Dec 19, 2023
Overview The advancements in artificial intelligence (AI), combined with the tremendous popularity of messaging apps, have increased the use of virtual agents (VAs) as conversational tools in back-office functions. VAs are an important component of the digital...
Dec 19, 2023
Until the COVID-19 pandemic, Brazil’s economy had been steadily gaining momentum since the downturn experienced in 2015 and 2016. While Gross Domestic Product growth can no longer be expected to materialize in 2020, this growth is delayed—not cancelled. Economists...
