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Thank you for your interest in our presentation, Evolving Service Delivery Through Human-Agentic Collaboration. For access to the resources we discussed, fill out the form below.

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Do you currently use ServiceNow?

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Where do you need help with AI in GBS/shared services? (select all that apply)

• Getting Started: Developing and/or implementing an AI Program/CoE
• Explore Opportunities: Understand where AI can create value across shared services.
• Pilot and Prove Value: Launch AI use cases and proofs-of-concept.
• Scale and Operationalize: Expand successful pilots and embed AI into operations.
• I don't need help at this time.

Which resources/research papers would you like us to share with you?

• Work Activity Blueprint: Unveiling Operational Insights and Work Potential
• How GenAI Can Augment the Conventional Shared Services Model
• The State of Intelligent Automation
• ServiceNow's Blueprint for Agentic Business: The Executive Brief
• ServiceNow's Blueprint for Agentic Business: The Technical Foundation

Would you be interested in an industry-specific depiction of AI capability?

• Yes, for Finance
• Yes, for HR
• Yes, for another function
• No, not at this time

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Note: The assessment is based on others that have participated in the Work Intelligence Blueprint. All industries may not be available.

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