
Organizations that continue to layer AI onto legacy structures may improve individual tasks, but they will miss the larger opportunity to redesign service delivery around digital labor,…
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ScottMadden, Inc. is proud to announce the release of its seventh annual Corporate Responsibility Report, highlighting our unwavering commitment to environmental, social, and governance issues.
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As the energy industry moves further into 2026, a convergence of policy uncertainty, accelerating load growth, and increasing affordability pressures is reshaping the development of U.S. energy…
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The gas delivery organization of a large utility had recently undergone a leadership change and wanted to develop a clear roadmap for the future. ScottMadden performed a…
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We’ve talked for decades about disruption in the electric and gas industries. We’ve faced “unprecedented challenges,” existential threats, fundamental policy changes, exponential technology growth, extreme weather events,…
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This study is focused on the shared services delivery model and covers topics including delivery model, staffing and performance, technology, and scope of services.
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People analytics is the practice of turning disparate employee data into insights that drive business decisions. Discover the three basic principles needed to ethically deliver people analytics…
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When implemented, the Public Utility Regulatory Policies Act of 1978 (PURPA) set off a multi-decade period of competitive transition for electricity markets. This article highlights how FERC…
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In this white paper, we analyze the primary models of governance used to oversee RPA programs, explore how a center of expertise can support an RPA program,…
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On January 8, 2018, FERC terminated the proceeding initiated in September 2017 (Docket No. RM18-1-000) to address the proposed rule on grid reliability and resilience pricing (DOE…
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This complimentary white paper addresses the objectives of Order No. 1000, what has been accomplished, and key challenges with its implementation.
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This case study highlights how ScottMadden was able to successfully assist one of the nation’s largest municipally owned electric utility in updating its solar program.
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