Show Filters

Top Results

Insights

Featured Insights

episode-3-capital-allocation-building-to-serve-a-high-growth-energy-system-post-image

Episode 3 – Capital Allocation: Building to Serve…

Podcast

Across the industry, we’re seeing more than a trillion dollars of planned investment, driven by load growth, resilience needs, aging infrastructure, and the energy transition. But regulators,…

READ MORE
ai-enabled-shared-services-new-service-offerings-and-emerging-roles-post-image

AI-Enabled Shared Services: New Service Offerings and Emerging…

Article

By harnessing AI’s analytical and generative power, shared services are redefining their value proposition from process execution to enterprise enablement.

READ MORE
report-how-gbs-can-win-a-transformation-it-doesnt-fully-control-post-image

Report: How GBS Can Win a Transformation it…

Pillar

Global Business Service (GBS) leaders and Global Process Owners (GPO) are under increasing pressure to deliver enterprise transformation even when they don’t fully control decisions, processes, or…

READ MORE
ai-powered-fema-cost-classification-and-reimbursement-optimization-post-image

AI-Powered FEMA Cost Classification and Reimbursement Optimization

Case Study

ScottMadden supports utilities in managing federally-funded projects, enabling project management, real-time analytics visibility, and automation-driven efficiency.

READ MORE
operational-and-market-design-lessons-from-a-high-ibr-grid-post-image

Operational and Market Design Lessons From a High-IBR…

Report

Gain insight into managing growing IBR penetration, RTO/ISO market reform, and modernizing your operational tools and workforce training.

READ MORE
the-value-of-a-digital-transformation-metrics-framework-post-image

The Value of a Digital Transformation Metrics Framework

Case Study

Work on a recent project led to the establishment of industry-first digital benchmarks that link to value drivers in energy utilities.

READ MORE
ai-enabled-shared-services-post-image

AI-Enabled Shared Services

Pillar

AI is changing how work gets done across HR, finance, IT, supply chain, and other enterprise functions. Routine requests no longer need to flow through queues and…

READ MORE
sara-derstine-post-image

Sara Derstine

Employee Spotlight

From her Mennonite roots in Pennsylvania to global adventures, Sara Derstine’s journey is one of change, perspective, and learning to see the world through different lenses.

READ MORE
2025-corporate-responsibility-report-post-image

2025 Corporate Responsibility Report

Report

ScottMadden, Inc. is proud to announce the release of its seventh annual Corporate Responsibility Report, highlighting our unwavering commitment to environmental, social, and governance issues.

READ MORE
employing-a-crawl-walk-run-approach-to-ai-in-shared-services-post-image

Employing a Crawl/Walk/Run Approach to AI in Shared…

Article

AI is reshaping service delivery and establishing a new balance of human and machine work, explore how organizations can progress through three phases of adoption: crawl, walk,…

READ MORE
the-energy-industry-update-power-brief-spring-2026-post-image

The Energy Industry Update: Power Brief – Spring…

Energy Industry Update

As the energy industry moves further into 2026, a convergence of policy uncertainty, accelerating load growth, and increasing affordability pressures is reshaping the development of U.S. energy…

READ MORE
3-signs-youre-still-managing-cases-not-delivering-service-post-image

3 Signs You’re Still Managing Cases (Not Delivering…

Article

AI transforms the core model of shared services from case management to seamless, intelligent service delivery.

READ MORE