How GBS Can Win a Transformation It Doesn’t Fully Control
A three-pronged approach to solving the “ownership gap”
Global Business Service (GBS) leaders and Global Process Owners (GPO) are under increasing pressure to deliver enterprise transformation even when they don’t fully control decisions, processes, or stakeholder involvement from end-to-end. Closing this ownership gap requires cross-functional alignment, necessary controls and compliance, and authority to drive change across organizational boundaries.
Success depends on influencing beyond formal authority, aligning the business around shared outcomes, and building the governance, capabilities, and leadership needed to drive transformative change. This report explores what’s necessary to elevate the role of the GPO and reveals a practical roadmap to help GBS close the ownership gap and strengthen its role as the enterprise’s transformation lead.
Key takeaways:
- Define governance authority with clear process ownership and integration with governance frameworks for managing performance
- Build alignment across the business by treating culture and stakeholder engagement as critical drivers of transformation success
- Scale transformation with AI and advanced capabilities by pairing new technologies with the governance and operating models needed to deliver lasting value
