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Designing an AI-Enabled Shared Services Model

Article

Organizations that continue to layer AI onto legacy structures may improve individual tasks, but they will miss the larger opportunity to redesign service delivery around digital labor,…

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2025 Corporate Responsibility Report

Report

ScottMadden, Inc. is proud to announce the release of its seventh annual Corporate Responsibility Report, highlighting our unwavering commitment to environmental, social, and governance issues.

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The Energy Industry Update: Power Brief – Spring…

Energy Industry Update

As the energy industry moves further into 2026, a convergence of policy uncertainty, accelerating load growth, and increasing affordability pressures is reshaping the development of U.S. energy…

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Work Activity Assessment: Optimize Service Delivery for the…

Pillar

Work activity assessments offers clear, standardized approaches to measuring work across functions and processes. By collecting data at the activity level, it provides valuable insights for optimizing…

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Healthcare’s Changing Landscape Is Putting Pressure on Workforce…

Article

Implementing these workforce planning and development strategies in an integrated manner, with a focus on training, upskilling and role expansion, and technology and telehealth, providers can better…

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Holly Cox – Energy Senior Associate

Employee Spotlight

Meet Holly Cox, and learn more about her early life, her time serving as a civil engineer in the U.S. Air Force, and her journey to ScottMadden…

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Why Is the Industry Talking About Integrated System…

Article

In this three-part series, we look at how integrated system planning (ISP) helps utilities manage conflicts better than traditional planning processes used by the majority of utilities…

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Artificial Intelligence Use Cases in Transmission and Distribution

Article

Use cases for AI programs in transmission and distribution are plentiful. Read our insights to get a look at where your organization could start.

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Company Strategy: Development and Implementation

Pillar

Markets, technologies, stakeholder expectations, and other dimensions are changing faster than ever, and strategies that worked in the past won’t necessarily work in the future. Companies who…

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The ScottMadden GBS Tactics Game

Infographic

For leaders in Global Business Services (GBS), success hinges on the ability to optimize models that drive long-term growth and adaptability. This interactive module allows professionals to…

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From Pilot to Production – Deploying Gen AI…

Article

Generative AI (Gen AI) is increasingly being used to enhance efficiency, reduce operational costs, and boost employee satisfaction. Learn how to get your Gen AI pilot off…

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Transforming HR Service Delivery in Professional Services

Case Study

Our client leveraged the work activity assessment three times in their transformation journey to identify areas of inefficiency, determine effectiveness of changes that had been implemented, and…

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