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Evolution of Service Delivery with AI

Article

Shared services are entering an AI-driven era of speed, intelligence, and adaptability—where efficiency means predicting needs, automating decisions, and continuously learning.

The Salary of a Chief Security Officer

Article

The 24th annual ScottMadden Foushée Security and Compliance Compensation report gives industry professionals insight into what their peers are earning.

Navigating Uncertainty: Impacts of the One Big Beautiful…

Article

The Trump administration's energy policy activity is shifting how energy providers are planning their investments and operations. Read our analysis of the operational impacts of the One…

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Four Keys to a Successful Grid Modernization Program

White Paper

Recent headwinds from regulators in some states have shown that the grid modernization proposals of utilities are by no means guaranteed approval. This white paper highlights the…

From Firefighter to Leader: Implementing a New and…

White Paper

From firefighter to leader! Dive into this new white paper to discover how to implement a new and more effective HR service model.

Finance Shared Services: Geographic Model, Governance, and Scope

Article

Drawing from the results of the survey, this article highlights the study’s key findings regarding governance, structure, and scope for finance Shared Services Centers (SSCs), including, how…

Finance Shared Services: Leaders Do a Lot of…

Article

This series article highlights key takeaways from the latest Finance Shared Services Benchmarking Study, including the attributes of top-performing SSCs and historical trends over the last four…

Finance Shared Services Uncovered: Trends in Delivery Models,…

Article

This article series provides an in-depth analysis of the latest Finance Shared Services Benchmarking Study and shares key highlights related to the delivery model, scope of services, staffing,…

Five Keys to a Successful Shared Services Transformation

White Paper

The implementation of a new shared services delivery model is challenging, but if well planned and executed, produces value for the organization. This report highlights the five…

Frequent Performance Coaching Sessions Increase Employee Engagement

Article

In the fifth installment of the Employee Engagement Series, we tap into how strong relationships with an employee’s direct manager can increase engagement.

Four Strategic Priorities for Public Power

Article

Public power utilities must learn quickly as they manage through these changes in technology, regulation, and operating models. What are the four strategic priorities that should be…