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Episode 5 – AI in Utilities: Moving from…
PodcastUtilities can unlock real value from AI by focusing on practical use cases, business ownership, and scalable execution. Learn how in Episode 5 of the ScottMadden Energy…
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The Energy Industry Update: Takin’ Care of Business…
Energy Industry UpdateRecord load growth is driving unprecedented investment in generation and grid infrastructure, while utilities work to balance affordability, reliability, and resilience amid constrained supply chains, skilled labor…
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AI-Enabled Shared Services: New Service Offerings and Emerging…
ArticleBy harnessing AI’s analytical and generative power, shared services are redefining their value proposition from process execution to enterprise enablement.
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Key Considerations for Implementing Live Chat in Your…
ArticleWhile live chat is not new technology within service centers, it might be new for your organization or your operation. Understanding your customer expectations and your resource…
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Managing Your Shared Services Operations during Disruption
ArticleThe shared services delivery model is a common platform for expansion, which is a current trend but is also extremely beneficial given the quickly changing demands of…
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Lessons Learned from Hawaii: Bold Visions Require New…
ArticleHow does Hawaii plan to achieve its ambitious goal of 100% renewable energy by 2045? This ScottMadden and SEPA article, featured in the April 2020 Public Utilities…
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Leveraging RPA to Enhance the Employee Experience
ArticleRobotic Process Automation is being used by many organizations as an innovative way to improve business performance and gain process efficiency. View this article to explore how…
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Major Trends in the Large Power Generation Equipment…
ReportAt EUCI's Negotiation and Purchasing Strategies for Gas-Fired Power Generation Equipment Conference, Todd Williams, partner at ScottMadden, discussed major trends in the large power generation equipment market.
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Managing Information Security Risks in a Shared Services…
Case StudyScottMadden partnered with a multifunction shared service organization (SSO) in the entertainment industry to assess its security practices. This case study reviews managing information security risks in…
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Managing Through Uncertain Times
ReportManaging Through Uncertain Times Energy Industry Update
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International Accounting Global Business Services Evaluation and Design
Case StudyScottMadden was engaged by the international accounting and finance functions of a Fortune 20 telecommunications company to evaluate and design a global business services model. This case…
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