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evolution-of-service-delivery-with-ai-post-image

Evolution of Service Delivery with AI

Article

Shared services are entering an AI-driven era of speed, intelligence, and adaptability—where efficiency means predicting needs, automating decisions, and continuously learning.

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The Salary of a Chief Security Officer

Article

The 24th annual ScottMadden Foushée Security and Compliance Compensation report gives industry professionals insight into what their peers are earning.

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Navigating Uncertainty: Impacts of the One Big Beautiful…

Article

The Trump administration's energy policy activity is shifting how energy providers are planning their investments and operations. Read our analysis of the operational impacts of the One…

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Capital Deployment Playbook: Helping Utilities Succeed in a…

Article

Capital spending by U.S. investor-owned electric utilities has steadily increased over the past decade, a trend expected to continue. What are the considerations for utilities as they…

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Integrated System Planning and Reliability

Article

Read how generation, transmission, and distribution planning can coordinate their planning processes by leveraging a common data structure, planning assumptions, and a single integrated modeling platform.

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Navigating Complexity in a University’s Multifunction Shared Services

Case Study

ScottMadden helped our university client improve their multifunction shared services by sharing our expertise and knowledge of leading practices for cost savings and efficiency.​

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Streamlining Faculty Hiring Processes

Case Study

ScottMadden designed and implemented an integrated faculty hiring model at a public research university, streamlining processes, optimizing technology, and reducing time-to-hire to improve efficiency and support faculty…

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Creating a Comprehensive People Strategy to Support the…

Case Study

ScottMadden worked with a large higher education and healthcare institution to unify and streamline their holistic people strategy.

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Don’t Just Manage Change – Develop Leaders Who…

Article

An era of dramatic innovation calls for an approach beyond simply managing organizational change; it requires organizations to actively enable it, with strong leaders at the helm.

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Covering the Gaps: Exploring the Workforce Needs Created…

Article

The shortage of experienced talent and an aging workforce has left many utilities without the necessary workforce skills to meet current demand.

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How GenAI Can Augment the Conventional Shared Service…

Article

Our report, created in collaboration with our partners at SSON, dives into the use cases and implementation strategies of various organizations using AI tools. Download it today!

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OptiStock: Simply Efficient Inventory Management

Pillar

Make the smart move towards efficient inventory management with OptiStock - where accuracy meets efficiency.

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