Has your organization decided to move to a shared services model? More than likely, you are already preparing for the massive changes ahead as you transform your service delivery model. Any change of this scale should be managed with care, as it can be hard on the...
The United States hit an electric vehicle milestone late last year. In October 2018, we crossed the threshold of one million plug-in electric vehicles sold. Electric vehicle sales are forecasted to expand even faster as new models become available to consumers. You...
A Day in the Life of Susan Susan, a well-respected director at a large multinational luxury retail corporation, walks in on Day 1 of the monthly close process. Susan begins to review a new set of reports that were just run prior to her arrival. The data visualization...
In recent years, individuals visiting customer service websites have been provided the option to engage in an online chat session, via an instant messaging service, with a contact center associate. Customers are also able to contact customer support without having to...
Shared services is a proven method for delivering support services. When organizations implement a shared services model, they typically see benefits that include improved service and scalability, improved leverage over enterprise data, and better control over costs....
