Jul 28, 2023
As of this writing, we are well over three years beyond the initial shock of the COVID-19 pandemic. The utilities industry has been dealing with post-COVID whipsaw effects of higher prices, higher interest rates, and evolving objectives. Utility strategy these... Jul 28, 2023
Energy is front-page news in Australia. In November 2022, ScottMadden joined the Smart Electric Power Alliance and a group of utility executives to understand the impact of the clean energy transition on Australia’s electricity markets. One morning, the headlines in... Jul 26, 2023
Improving the Customer Experience, Boosting Productivity and Efficiency, and Reducing Costs In 2017, shared services conferences buzzed with anticipation as banners proclaimed, “The robots are coming!” with robotic process automation (RPA) and chatbot technologies... Jun 12, 2023
The approach to selecting a technology solution not only impacts the path to implementation but often the return on the investment. By following a defined process, companies can avoid stakeholder indecision and ensure the selection meets business goals, cost... May 17, 2023
As the electric power industry navigates passage through the most significant era of transition since its origin, key questions regarding reliability are emerging. Most importantly, can the industry continue to offer the near-certain level of reliable service that is... 
