2025 Shared Services and Outsourcing Week

We were thrilled to sponsor and participate in Shared Services and Outsourcing Week in Orlando. On this page, you’ll find resources related to our corporate and shared services experience and solutions.

Access Brad DeMent’s Chairman’s Notes

Brad DeMent, SSOW’s Chairman, gathered insights, data, and quotes from a week packed full of workshops, presentations, case studies, and small table sessions. Below, you’ll find a summary of conference topics and learnings we should keep top of mind as our organizations and teams work together to evolve and grow in shared services, GBS, outsourcing, and more.

ScottMadden Chairman Takeaways_SSOW Orlando_2025.vF PDF

Select Insights

We have included materials from our participation at the conference here, including recent reports we co-published with SSON focused on preparing for the wave of technology advancements heading our way in shared services and GBS.

Digital Transformation | ROI in AI and Automation

There’s no stopping the train of innovation, and the organizations who don’t quickly invest and advance will be left behind. Planning, testing, and implementing the advanced technologies developed in recent years will give your business an edge that could mean the difference between remaining competitive and losing your place in your market. Here are some select case studies, articles, and other resources around ScottMadden’s digital transformation solutions.

Shared Services & GBS | Workforce Planning & Development

Robust shared services and GBS strategies drive cost reduction, efficiencies, and controls by consolidating and standardizing management roles, technologies, and service delivery locations. And workforce planning and development can make human resources a strategic partner for the business by facilitating operational alignment at every job level. From assessment through implementation, ScottMadden has been a trusted partner in thousands of projects over more than 40 years. Below, find a selection of our insights, case studies, and solutions in shared services and workforce strategy.